No, that is not possible. Orders can only be handled when they are placed on our webshop.
Can I reserve stamps that are not listed on your selling lists?
No, that is not possible yet.
I want to buy stamps but cannot find an order button
You can only order stamps from our lists with selling prices. If no order button is displayed we don't have that item in stock (probably a trade-in or buying price is listed there).
Can I add items to the order I placed already?
It is not possible to make changes to orders that are in progress already. If you want to add items, you have to make a new order.
I want to cancel a few items from my order, or my whole order
It is not possible to remove items from orders that are in progress. However, you are free to return one or more items as soon as you've received them - in an envelope, with the number of the item or the card number. As soon as we have received the returned items we will create a credit for you. It is not possible to merge separately placed orders in one shipment.
What is the address and telephone number of PostBeeld
Click on ´About PostBeeld´ in the menu at the top of the page to find our contact details.
I have placed an order, but would like to add or change something
Unfortunately, it is not possible to add to or change orders that are being processed. After receiving your order you can always return one or more items - in an envelope with the number of the item or the card number. We will then either create a credit for you for future use or, if you prefer, we will pay back the amount to you. If you still want to proceed it is always possible to place a new order. It is not possible to combine separately placed orders in one shipment.
What is the difference between Postbeeld.com and Freestampcatalogue.com?
Our website is built in a way that makes it quick and easy for required stamps to be found in our huge database.
We are able to offer two possibilities:
-Searching our vast wordlwide stock and direct ordering**
-Searching via our free world catalogue (FSC)*
*The world catalogue is simplified, that means that exclusive stamps and blocks (for most countries from around 1920 to today) are shown, irrespective of whether the stamps are in stock or not. If you want to look at Freestampcatalogue (FSC), click on the FSC tab at the top of the page.
** On the other hand by searching our vast stock (PostBeeld tab) you will also find special items such as stamp sheets, books, letters etc. Our stock changes rapidly. To view our stock click on the 'Stamps' tab at the top of the page. Via the the filters in the 'Make your selection' block, you can search by country, topic, condition, year, or to search further simply enter a keyword.
Additionally, you can look for never hinged, used, stamped, fdc's, postal stationery and maximum cards.
After some practise you will quickly discover the possibilities available using the filter system. If you have questions or problems finding what you are looking for, you can ring our helpdesk during work hours (023-5272136). To call from outside The Netherlands the number is 0031 235 272 136.
My login code and password no longer work
Our current website has been operational since 2010. It is possible that you registered with us before 2010. If so, your data would not have been transferred to our new system. To create a new account you will, therefore, have to re-register on the new system with a new login code and password.
I have still not received my order, what is the reason?
After receiving your payment it can take up to six working days to compile your order before it is sent to the post office. Then you have to account for the postal service delivery time, which can be some days, depending on your location. You can track the progress of your order under 'My account'.
Why are stamps not reserved if I pay by bank transfer?
We have had to introduce this rule as our stocks are also now linked to those of other traders. This gives you far more choice should you deal through us, as your order will be compiled by us before sending on to you. For this system to work well it is necessary that the order is paid for before any possible ongoing payments are made to our partner traders.
Direct reservations can be made by choosing various payment methods (e.g. I-deal, PayPal, Visa or Mastercard). Direct reservation is also possible via any personal credit balance you may have on your account with us.
You can create a credit balance with us by transferring money to IBAN account number NL78 INGB 0003 0621 67 (BIC: INGBNL2A) in the name of PostBeeld Haarlem. We would also be grateful if you could let us know the amount transferred and provide us with your email address.
Why does it take five to six working days before my order is sent?
PostBeeld has a vast stock of stamps but also works together with other dealers, whose stock is coupled to our system. This is a very convenient way for you to shop. Instead of the possibility of, for example, having to make five or six separate orders from various sources to receive the stamps you require, everything can be collected together by us for onward delivery to you. As we may have to wait for part of your order to be sent to us from other dealers this does mean that it may take a little bit longer for us to compile your order before posting to you.
Can I pick up my stamps/supplies from the Haarlem store?
PostBeeld has a shop in Haarlem, where the greatest part of our stock is located. However, some of our stock is located elsewhere in Haarlem. So in many cases it might not be possible to buy stamps offered on our website directly from the store. If you do wish to pick up stamps direct we would advise you to order and pay a few days in advance. We will then ensure that the stamps will be available for you to pick up from our Haarlem store. We will also send you an email when everything is ready.
Freestampcatalogue.com
